RETURN POLICY

• All return requests need to be submitted in writing to CompuWorx within seven business days of invoice date.
• Products will be assessed and require approval before being refunded.
• All products need to be returned in its original or equivalent packaging.
• There will be NO returns / exchange / refunds  on any printer cartridges / toners / ink that have been opened unless it is deemed as faulty by the supplier.  Please allow 2-3 working days before supplier can give authorisation to replace. 
• CompuWorx Management reserves the right of approval.

Refunds:

• All refunds may take up to 7 business days.
• All purchases will be refunded less a Handling Fee calculated as follows:
  • Debit & Credit Card Payment: 3% + 5.5% Handling Fee shall be withheld by CompuWorx
  • Payfast Payment: 3% + 5.5% Handling Fee shall be withheld by CompuWorx
  • Standard EFT & Instant EFT Payment: 7.5% Handling Fee shall be withheld by CompuWorx
  • Cash Payment: 7.5% Handling Fee shall be withheld by CompuWorx
• All special request orders: 10% Handling Fee shall be withheld by CompuWorx
• Courier fees are at the client’s own cost, and will not be refunded.
• In the event of a return the client is responsible to return the products at their own cost.
• Products must be received at CompuWorx to be assessed and require approval before being refunded.
• CompuWorx Management reserves the right of approval / denial of a complete or partial refund