TERMS AND CONDITIONS
General:
- These section contains all the terms and conditions of your agreement with CompuwWorx relating to your purchase.
- In the event that any of these terms are determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining terms.
- New products always arrive from suppliers in sealed packaging (unless an upgrade is requested upon purchase which has to be performed by supplier)
- Demo products have been used as display models and are in a like-new condition.
- CompuWorx reserves the right to withhold technical support for any reason whatsoever.
- CompuWorx reserves the right to withhold services and products as a result of any payment dispute.
Purchase:
- No sale shall be considered concluded until the total outstanding amount has been received by us and cleared by our bank.
- In the event of stock not being available, CompuWorx reserves the right to either fulfil the order with a similar product of equal value or to refund the purchase amount less administration fee – see Refunds category for detailed information.
- In the event of an online transaction being paid via any third party payment gateways (Payfast, Stitch etc), CompuWorx reserves the right to refund the amount less the payment gateway fees charged. Refund will be equal to what the Payment Gateway pays over to CompuWorx onlu.
- CompuWorx is not a VAT vendor so all prices marketed is what you will pay, pricing and specifications are subject to change without prior notice, ruling rate of exchange applies, Errors & Omissions Excepted (E&OE).
Delivery of product:
- The complete invoice amount needs to reflect in our bank account before orders can be processed and dispatched.
- CompuWorx uses third party couriers to deliver nationwide.
- Lead time on deliveries take 2-5 business days for regional areas but outlying areas may take longer.
- CompuWorx takes no responsibility for extended lead times on delivery due to unforeseen circumstances and external factors; such as strikes, riots, looting, etc.
- CompuWorx ensures your order is in good condition upon dispatch.
- Courier fees are at the client’s own cost unless free delivery status has been allocated to the order.
Transfer of ownership & responsibility:
- The complete invoice amount needs to reflect in our bank account before ownership will be transferred.
- Ownership of the product will be passed to the client upon collection at CompuWorx.
- Ownership of the product will be passed to the client upon delivery and signing receipt of parcel.
Workshop terms and conditions:
- This Agreement represents the entire Agreement between the Customer and the CompuWorx
- All products booked in at CompuWorx are at the customer’s own risk.
- CompuWorx gives free quotations on all repairs and no quote rejection fees are applicable.
- All quotations are subject to the availability of input goods or services by the supplier. Prices quoted are subject to any increase in the cost price, including currency fluctuations, before acceptance of the order.
- All repair quotes accepted by the customer will be billed accordingly. Products booked in will not be released until payment has reflected.
- Please allow 1-3 working days for any feedback or a quotation on all booked in jobs.
- Delivery and performance times quoted are estimates and are not binding on the Supplier.
- Priority fee is applicable on all urgent jobs which require immediate assistance. (R600.00 extra in total over and above the the normal houly rate)
- Repair warranties are immediately void should the product be tampered with in any way, if there are signs of physical damage, or if the incorrect AC Adapter was used
- No warranties are applicable on software related repairs.
- The warranty term for hardware replacements will start on the date of invoice and will be valid for the period relevant to the product purchased.
- The customer agrees that neither CompuWorx nor any of its employees will be liable for any negligent or innocent misrepresentations made to the customer.
- Warranties start on the date of invoice and not on the date of collection.
- CompuWorx reserve the right to sell any equipment booked in for repair after 90 days to defray costs.
- any data lost as a result of CompuWorx fulfilling the services requested by the customer. As such please ensure that all data on hard-disk drives and/or any other storage devices has been backed up, and all removable media, such as diskettes, CDs, PC Cards, removable storage, adapters, etc. has been removed.
- any problems it is not able to remedy due to any matter beyond its control. Including, but not limited to, the age, specification, or condition of the customer’s hardware and or software. As well as a customer’s failure to provide appropriate software disks, drivers, product serial numbers or any fault with the customer’s Internet Service Provider (ISP).